Returns & Replacements
Your satisfaction is important to us.
Damaged
Product?
Wrong
Product?
Need
Help?
Where your order is placed
Scent Matrix fragrances are currently purchased through Amazon. Choosing Buy on Amazon on any product takes you to the Amazon listing for that product, where the order is placed and fulfilled.
Returns, replacements and refunds for an order placed on Amazon are governed by the returns and replacement policy of Amazon. Please raise those requests through your Amazon order.
The policy set out below applies to orders placed directly with Scent Matrix. Direct ordering is not available at present, and this page will be updated when it opens. For anything about the fragrance itself, write to support@scentmatrix.in.
ELIGIBILITY
We accept returns or replacements only in case of damaged, leaking, or incorrect products received. Requests must be raised within 48 hours of delivery.
DAMAGED OR INCORRECT PRODUCTS
If your product arrives damaged, leaking, or if you receive the wrong item, we will gladly replace it with the correct one at no additional cost.
UNBOXING VIDEO REQUIREMENT
To help us resolve your issue quickly, please share an unboxing video showing the sealed package and the product inside. This is mandatory for all replacement requests.
REPLACEMENT PROCESS
Once your request is verified, we will process the replacement and ship the correct or new product to you within 3–5 business days.
REFUNDS
Refunds are only applicable in cases of unavailability of the requested replacement. Approved refunds will be processed within 5–7 business days to the original mode of payment.
CONTACT US
For any returns, replacements, or assistance, our support team is here to help.