Privacy
How we collect, use, and protect your information.
INFORMATION WE COLLECT
We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This may include your name, email address, shipping address, payment information, and any other details you choose to provide.
HOW WE USE YOUR INFORMATION
We use your information to process orders, provide customer support, personalise your experience, send important updates, and improve our products and services. We may also use your information for marketing communications, which you can opt out of at any time.
SHARING OF INFORMATION
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website, processing payments, or fulfilling orders. These parties are required to keep your information secure and only use it for the purposes we specify.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings.
DATA SECURITY
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
YOUR RIGHTS
You have the right to access, update, or delete your personal information. You may also request a copy of the data we hold about you or object to certain processing activities. Contact us using the details below to exercise your rights.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the bottom of this page indicates when this policy was last revised.
CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, please contact us at support@scentmatrix.in or +91 87960 21986 and we will be happy to assist you.